Monthly boxes are sent out and future payments taken at the start of each month.

Order on/before 15th of the month to get the current month's box.

Orders placed after 15th of the current month will get the first delivery at the start of the next month and the second payment will not be taken until the month following.

Seasonal boxes are sent out within a few days of your first payment and then every 3 months from that point.

Yes, you can postpone your next box at any time up until we ship it. Simply use the subscriber portal to select a future date, or contact us if you'd prefer.

If you elect to use automatic payments every month/quarter, you can cancel your subscription at any time via our subscriber portal, or by getting in touch with us. Alternatively, you can choose to reschedule your next box and payment won't be taken until the shipment date.

If you subscribe using our annual plan, unfortunately we cannot offer flexible cancellation once your subscription has started due to the promotional discount applied to your annual subscription for upfront payment.

The debit or credit card you use to create your subscription will be charged each time we ship a gift box to you.

If you elect to pay annually, payment will be taken upfront and you will not be charged again until we notify you of renewal, at which point you can elect to continue or cancel.

We do our best to ensure items are complementary to each other and suitable for our subscribers.

Due to this being a surprise, curated box of items, we cannot offer specific item returns.

If you are particularly dissatisfied with your box (which we hope will never happen), you can contact us to discuss options.

Yes, please contact us if you'd like to discuss a bulk order/subscription for your business or group.